Frequently Asked Questions
Find quick answers about courses, access, certificates, billing, and technical setup. Use the search to filter instantly, or share a direct link to any specific answer.
Avg. response in
—
Press "/" to search
FAQ list
1
How do I enroll in a course?
How do I enroll in a course?
To enroll, create your academy account, choose a course, and complete the checkout. Instant access is granted as soon as your payment is confirmed.
2
How long do I have access to the course?
How long do I have access to the course?
All courses include lifetime access, including updates, unless stated otherwise on the course page.
3
Do you provide certificates after completion?
Do you provide certificates after completion?
Yes. After completing required modules and passing the final assessment, you can download a shareable certificate with a unique verification URL.
4
What payment methods do you accept?
What payment methods do you accept?
We accept major credit/debit cards and Apple Pay/Google Pay in supported regions. All payments are processed securely with 3D Secure where available.
5
Do you offer refunds?
Do you offer refunds?
Yes. We provide a 14-day refund window if less than 20% of the course has been consumed. Reach out to support with your order ID.
6
What are the technical requirements?
What are the technical requirements?
Any modern computer with Chrome, Safari, or Firefox works. For project files, we recommend Adobe After Effects 2022+ or Blender 3.5+.
7
Do you have team or enterprise plans?
Do you have team or enterprise plans?
Yes. Team and enterprise licenses include volume discounts, progress dashboards, and a dedicated success manager for 20+ seats.
8
Are the classes live or self‑paced?
Are the classes live or self‑paced?
Most courses are self‑paced with optional live sessions and Q&A. Replays of live sessions are included for enrolled students.
9
Do I get mentor feedback on my projects?
Do I get mentor feedback on my projects?
Selected tracks include mentor review and inline comments on your assignments. Check the course page to see if mentor review is available.
10
I forgot my password. What should I do?
I forgot my password. What should I do?
Use the Forgot Password link on the sign-in page. If you do not receive a reset email within 5 minutes, check your spam folder or contact support.
11
Can I download lessons for offline viewing?
Can I download lessons for offline viewing?
Yes. Selected modules include downloadable resources. For video lessons, offline access is available in our mobile app where supported.
12
How are taxes handled?
How are taxes handled?
Applicable taxes are calculated automatically based on your location and displayed at checkout before payment.
13
Can I get an invoice for my company?
Can I get an invoice for my company?
Yes. After purchase, you can download a VAT-compliant invoice from your billing dashboard. Company details can be edited before issuing.
14
Do you offer student discounts?
Do you offer student discounts?
We provide 20% off for verified students. Use your academic email during checkout; the discount will be applied automatically.
15
How can I contact support?
How can I contact support?
Email [email protected] or call +1 (415) 394-2837 on weekdays 9:00–18:00 PT. We aim to respond within minutes.